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Your friend failed an important test. You sit with him/her, listen to his/her feelings, and try to understand the experi…

Q1

Your friend failed an important test. You sit with him/her, listen to his/her feelings, and try to understand the experience without judgement.
Which quality are you demonstrating and why?

a

Sympathy - because you feel sorry for your friend's situation.

b

Empathy - because you are trying to understand your friend's feeling from their perspective.

c

Assertiveness - because you are confidentially telling them what to do.

d

Motivation - because you are pushing them to study harder next time.

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