🏫 Board💼 Business Studies

Consumer Protection

11 Board Business Studies previous year questions on Consumer Protection — options free on every question; 1 include the answer & explanation free, the rest unlock with PYQ Pass.

Q1 FREE PREVIEW

When did Consumer Protection Act come into effect?

a

2018

b

2019

c

2020

d

None of these

✓ Correct answer: c)

2020

Explanation

The Consumer Protection Act, 2019 became effective on 20 July 2020. Though it was enacted and received Presidential assent in 2019, it was brought into force in 2020, replacing the Consumer Protection Act, 1986.

Q2

Redressal Agencies under the Consumer Protection Act are

a

National commission

b

State commission

c

District forum

d

All of these

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Q3

If any of the parties are not satisfied by the order of ________________, they can appeal against such order to the State Commission on the grounds of facts or law within a period of forty-five days from the date of order.

a

District Commission

b

State Commission

c

National Commission

d

Local Court

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Q4

Identify the Consumer Right – "The consumer has the freedom to access variety of products at competitive prices. This implies that the marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc."

a

Right to Safety

b

Right to Seek Redressal

c

Right to be Assured

d

Right to Consumer Education

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Q5

Under the Consumer Protection Act, complainant means

a

Consumer

b

State Government

c

Central Government

d

All of these

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Q6

When is Consumer Right Day celebrated ?

a

15th March

b

15th April

c

15 th July

d

15th January

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Q7

Responsibilities of consumer are

a

Do not make hurry in buying

b

Beware of false and misleading advertisement

c

Awareness towards rights

d

All of these

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Q8

District Forum can settle disputes

a

up to 5 lakhs

b

up to 10 lakhs

c

up to 15 lakhs

d

up to 1 crore

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Q9

Identify the importance of consumer protection discussed in the following lines — "Business organisations make money by selling goods and providing services to consumers. Thus, consumers form an important group among the many stakeholders of business and like other stakeholders, their interest has to be well taken care of."

a

Moral justification

b

Business uses society's resources

c

Social responsibility

d

Long term interest of business

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Q10

Non-government organisation working in India is

a

Voice

b

Common Cause

c

Both (A) and (B)

d

None of these

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Q11

Consumer Protection Act is effective in India from

a

1986

b

1987

c

1988

d

None of these

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